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Terms & Conditions

Terms & Conditions

At KneeCare Physiotherapy Clinic (“we,” “our,” or “us”),we are committed to protecting your privacy and personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. 

 

1. Information We Collect 

We may collect the following types of information: 

Personal Information: Name, email address, phone number, date of birth, and address. Health Information: Medical history, MRI reports, symptoms, treatment records, and progress notes. Technical Data: IP address, browser type, device information, and usage data via cookies. Communication Data: Messages, consultation notes, and feedback you share with us. 

2. How We Use Your Information 

Your information is used to: Provide personalized physiotherapy treatment and care plans Schedule appointments and send reminders Process payments and manage billing Communicate with you about your treatment and our services Improve our website, services, and patient experience Comply with legal and regulatory obligations 

3. Protection of Health Information 

We comply with all applicable health privacy regulations, including PHIPA (Personal Health Information Protection Act). Your medical records are stored securely with restricted access, encrypted transmission, and confidential handling by licensed professionals only. 

4. Sharing of Information 

We do not sell or rent your personal information. We may share data only with: Healthcare providers involved in your treatment (with your consent) Insurance providers for billing purposes (with your authorization) Legal authorities when required by law Trusted service providers under strict confidentiality agreements 

5. Cookies & Tracking 

Our website uses cookies to improve user experience, analyze traffic, and remember your preferences. You can manage cookie settings through your browser at any time. 

6. Your Rights 

You have the right to: Access and review your personal and health records Request corrections to inaccurate information Withdraw consent for specific uses of your data Request deletion of your data (subject to legal retention requirements) File a complaint with the relevant privacy authority 

7. Data Security 

We use industry-standard security measures including encryption, secure servers, access controls, and regular audits. While no system is 100% secure, we work continuously to protect your data from unauthorized access. 

8. Data Retention 

Health records are retained for a minimum of 10 years as required by Canadian healthcare regulations. Other personal information is kept only as long as necessary to fulfill the purposes outlined in this policy. 

9. Changes to This Policy 

We may update this Privacy Policy occasionally. Significant changes will be communicated via email or notice on our website. Please review this policy periodically. 

10. Contact Us 

For questions or concerns about this Privacy Policy or your data, please contact our Privacy Officer at:

Email: privacy@kneecare.com 

Phone: +1 (234) 567-890 

Address: 123 Medical Center Drive, Toronto, ON M5V 2T6

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